We discovered a system error in the &TEAM OFFICIAL FANCLUB LUNÉ MEMBERSHIP (JP) after it was renewed and released for sale at 2 PM on Wednesday, September 25, 2024, and the member information was not linked. As a result, the product sale has been paused since 3 PM on Wednesday, September 25, 2024 (JST).

The system error has been corrected currently, and the sale has resumed at 5:30 PM. 

As such, we will be canceling and refunding the purchases made between the hours of the system error (2 PM - 3 PM, Wednesday, September 25, 2024 (JST)). If you wish to purchase again, please be sure to double-check that you have been refunded before buying the same product.

We sincerely apologize for the inconvenience this has caused.

【Refund Eligibility】

Members who purchased the “&TEAM OFFICIAL FANCLUB LUNÉ MEMBERSHIP” from Weverse Shop JAPAN between 2 PM and 3 PM on Wednesday, September 25, 2024 (JST). 

※ This refund does not apply to those who ordered after the error was fixed.

【Refund Product】

&TEAM OFFICIAL FANCLUB LUNÉ MEMBERSHIP

https://shop.weverse.io/en/shop/JP_JPY/artists/75/categories/1242

【About】

Purchase cancellation and refund of the product (&TEAM OFFICIAL FANCLUB LUNÉ MEMBERSHIP) purchased between 2 PM and 3 PM on Wednesday, September 25, 2024 (JST)

【Refund Method】

A separate guide will be sent to the applicable individuals.

Once again, we sincerely apologize for the inconvenience this may cause you.

For inquiries related to the matter, please contact the contact information listed below.     

If you have any questions, please contact the Customer Service Center.

■ Contact Information

★Weverse Customer Service Center

Inquire at: https://help.weverse.io/weverse/

Operating hours: Weekday 10:00-12:00, 13:00-17:00 (Closed on weekends and public holidays)

※ We receive your questions 24 hours a day, but it may take some time to respond depending on the nature of the inquiry.

※ Reusing and altering the above content, in part or whole, for second use are prohibited.